Content Removal Policy

How to request removal of content generated or hosted on Xavira AI. We aim to respond to every valid request within 48 hours.

1.Who this is for

This policy is for anyone who believes content generated, stored, or made accessible via Xavira AI should be removed. You don't need to be a Xavira customer to file a request. Common scenarios:

• You believe content depicts you (or someone you legally represent) without consent.
• You believe content was generated to harass, defame, or impersonate you.
• You are a parent or legal guardian and content appears to depict your minor child.
• You hold copyright in source material that was used without authorisation (see also our DMCA Policy).
• Content violates our Acceptable Use Policy or other applicable law.

2.How to file a removal request

Send an email to hello@xavira.ai with the subject line Content Removal and include:

1. Your contact details: full name, email, and (if a legal representative) the relationship to the person depicted.
2. The content: the public R2 URL (e.g. https://pub-...r2.dev/.../gen.png) or the generation_id if you have it. If you have neither, a description detailed enough to locate the content.
3. The basis for removal: one or more of: non-consensual depiction, depiction of a minor, defamation/harassment, copyright infringement, violation of our Terms of Service, or other unlawful content. Quote the relevant section where useful.
4. A good-faith statement: that the request is made in good faith, and that the information provided is accurate.
5. For non-consensual-depiction claims: reasonable proof of identity or representation. We do not require government ID by default; a clearly-visible self-photo holding a note with the request date is sufficient in most cases. We treat all identity material confidentially and delete it after the case closes.

If you are the customer who generated the content, you can also delete it instantly by issuing DELETE /v1/generations/<id> (coming soon) or by emailing us. No external proof required for customer-initiated deletions.

3.How we review

Within 48 hours of receipt we will:

• Acknowledge receipt by email.
• Review the complaint for completeness, validity, and applicability of our Terms.
• If the content is plausibly in violation and the request is well-formed, immediately disable public access to the R2 URL pending full review. This is reversible.
• Where the content was generated by a customer's API key, notify the customer of the complaint and give them an opportunity to respond, except where the complaint involves a depiction-of-a-minor allegation, in which case removal is immediate and the customer's account is suspended pending investigation.
• Anonymise the reporter's personal information when notifying the customer, unless disclosure is required to defend a counter-claim.

4.Possible outcomes

• Removed. Content is permanently deleted from R2 and from our database. The R2 URL begins returning 404.
• Customer-handled. The customer who generated the content agrees to remove it or modify their downstream product.
• Not removed. We determine the complaint does not establish a violation. We reply with our reasoning.
• Account suspension or termination. Where a customer is responsible for content violating our Terms (especially Section 4.1), we may suspend or terminate the customer's account in addition to removing the content. Repeat-infringer accounts are terminated permanently.

5.Appeals

If you are a customer and content was removed from your account, you may appeal by replying to the removal notification within 14 days, providing additional context or evidence. We review appeals within 7 days. Decisions on minor-depiction allegations are final and not subject to appeal.

6.Limits of this process

This policy is not a substitute for legal process. For copyright-specific takedowns, follow the formal procedure in our DMCA Policy. For data-subject requests under GDPR (access, rectification, portability, erasure for the requester's own personal data), see the Privacy Policy.

7.Bad-faith requests

We will reject removal requests that are frivolous, deliberately false, or part of a pattern of harassment. We may share request metadata with law enforcement where we believe a request is part of a criminal scheme (e.g. extortion via fake DMCA threats).

8.Contact

Sria Digital B.V.
Email: hello@xavira.ai (subject "Content Removal")
Postal: registered office of Sria Digital B.V., the Netherlands (Dutch KvK on file)