Contact Xavira
Xavira AI is operated by Sria Digital B.V., a private limited company registered in the Netherlands. Everything below is the same entity named in our Terms, Privacy Policy and DPA.
1.Company details
| Registered name | Sria Digital B.V. |
|---|---|
| Trading as | Xavira AI |
| Legal form | Besloten vennootschap (Dutch private limited company) |
| Chamber of Commerce | KvK 42008045 (Kamer van Koophandel, Netherlands) |
| VAT number | NL869260054B01 |
| Registered address | Fladderiepvliet 3 3545 AJ Utrecht Netherlands |
| hello@xavira.ai | |
| Services | xavira.ai (portal) and api.xavira.ai (API) |
2.What we sell
Xavira is a business-to-business image and video generation API. Customers buy prepaid credits in one-off packs; there is no subscription and no recurring card charge. Credits are debited per generation at the rates published on the pricing page. Fees are exclusive of tax: you are responsible for applicable VAT and similar taxes, and we invoice it where we are legally required to collect it (Terms § 7).
Refund conditions, including the automatic refunds for failed and moderation-blocked requests, are set out in full in our Refund Policy.
3.Where to send what
Everything reaches the same inbox. Using the subject line below routes it faster; a real person reads every message.
| Support, API, integration | hello@xavira.ai · subject Support |
|---|---|
| Billing, invoices, refunds | hello@xavira.ai · subject Refund request · see Refund Policy |
| Privacy, GDPR, data subject requests | hello@xavira.ai · subject Privacy request · see Privacy Policy and DPA |
| Report illegal or abusive content | hello@xavira.ai · subject Content report · see Content Removal and Content Policy |
| Copyright and DMCA | hello@xavira.ai · subject DMCA · see DMCA Policy |
| Security disclosure | hello@xavira.ai · subject Security. Please do not open a public issue. |
| Service status | status page |
4.Content reports and takedowns
Reports of illegal content are reviewed within 48 hours of receipt. Xavira does not generate sexual content involving minors, non-consent, incest, bestiality or sexual violence; prompts are screened before generation and blocked requests are never charged. The full standard, including how decisions can be appealed, is on the Content Policy page.
5.Business customers
Xavira sells to businesses. If you need a signed Data Processing Agreement, a custom invoice, purchase-order billing, or higher rate limits, email hello@xavira.ai with your company name, VAT number and expected monthly volume and we will come back to you.